Frequently asked questions

Common questions about Humin — teleconsultations, care plans, diagnostics, and your data. For anything else, reach our care team.

What is Humin?

Humin is a holistic medical-care platform for people in India. It brings registered doctors, balanced nutrition, and everyday movement together in one app — through teleconsultations, personalised care plans, and diagnostics with home sample collection — so your day-to-day wellbeing is looked after, not just illness.

Is teleconsultation suitable for emergencies?

No. Teleconsultation is not for medical emergencies. If you have a medical emergency, call your local emergency services or go to the nearest hospital immediately.

Where is Humin available?

Humin serves India. Teleconsultations are available anywhere in India; home sample collection is available in the areas our partnered diagnostic centres serve.

How do I sign in?

With your mobile number and a one-time code (OTP) — there is no password. Your account is your mobile number.

Can I add my family?

Yes. You can add family members as managed dependent profiles under your account. Each person gets a permanent Health ID, and their records stay with them.

What are care plans, and how much do they cost?

A care plan bundles a set of consultations (doctor, nutritionist, and/or fitness) and lab tests for a fixed validity period. Fees are shown in Indian Rupees before you purchase; unused benefits expire at the end of the validity period.

Are the doctors registered?

Yes. Consultations are provided by registered medical practitioners in accordance with the Telemedicine Practice Guidelines, 2020. Your recorded consent is captured before each consultation.

How is my personal and health data handled?

We process your data in line with India's Digital Personal Data Protection Act, 2023, following data-minimisation and purpose-limitation. We use your data to provide and improve your care — we do not sell it.

Where do I find my prescriptions and lab reports?

They are available in your account — prescriptions after each consultation, and lab reports once they are reconciled to your profile.